Orders can be placed through our secure website on almost all items 24 hours a day. We can also take orders through Phone (801-805-6644) , Fax (801-805-8188), or E-mail (sales@lowrangeoffroad.com) When placing orders, please have parts that you want in mind, shipping address and billing address if different, credit card information (card #, expiration date, 3 or 4 digit authorization code), and e-mail address. PLEASE DO NOT SEND CREDIT CARD NUMBERS THROUGH E-MAIL.

Forms of Payment
All prices are listed in U.S. dollars and generally do not include shipping. You can convert currency using www.xe.com. We accept payment via credit cards (Visa, MasterCard, Discover, American Express) as well as Money Orders, Bank Certified Checks, Cash, PayPal, and Bank Wire Transfers. We do not offer open accounts or CODs.

Privacy
Low Range Off-Road respects our customer's privacy. All phone numbers, fax numbers, email addresses, and other contact information is used solely for the purpose of successful ordering and shipping of Low Range Off-Road parts. We will never release or sell your information to any company or organization. Please note that if items are drop shipped, our supplier will get your shipping address and possibly Phone # only for shipping use.

Shipping Methods
Different orders are shipped using different methods. The best method will be chosen at the time of your order. Our default shipping method in the states is UPS. We can also ship items Priority mail on Request. We ship all over seas orders fully insured and most the time either Priority Mail or Express Mail. Some orders for larger items such as bumpers may ship truck freight and may not be able to ship overseas.

Tracking Numbers
Tracking numbers are available on most orders. If your orders is back ordered at our location and ship directly from the manufacture, we may not have access to a tracking number.

Returns
It is ultimately your responsibility to determine that the parts you order are the correct items for your vehicle model and year. We will work with you in any reasonable means to insure the product fits your vehicle. Please call or email us for technical information on application and fitment to your vehicle prior to ordering. Returns are ONLY accepted in exchange for in-store credit and a 20% restock fee may aply (most the time does not if parts is new). Refunds are NOT given. NO credit will be given for shipping fees. Items must be in brand new condition, in it's original packaging, containing all original contents, and has not been installed. If items are not in new re-saleable condition, we will first contact you with the option of selling the item on eBay as "scratch and dent" and credit will be given for the amount recovered. If you need to return anything to us you MUST contact us first for approval and obtain an Return Merchandise Authorization Number (RMA#) within 30 days of delivery. Without this, our returns department may not be able to process your return and will not know who sent the package.

Refunds
Refunds are not given. See "Returns."

Cores
With all parts requiring a core, the core must be in a condition so it can be rebuilt or refurbished and can be sent out to another customer in a “LIKE NEW” condition. Cores that do not come in a reusable condition will not be acceptable and a core charge refund will NOT be given or may ONLY be given for the parts of the core that can be reused.
Cores must be returned within 30 days of delivery of purchase.

Warranty
Warranties depend on the part in question. Some parts are warrantied through us and some will be handled direct through the appropriate manufacture. Please contact us first to find out what the correct way of going about a warranty is. You may be responsible to contact the manufactuere directly for replacement or service. We will “go to bat” for you and assist in any way we can if prompted by the manufacturer. All shipping charges to and from Low Range Off-Road or the manufacturer are to be covered by the customer on warranty issues.

Claims
Damaged or lost goods are the sole responsibility of the carrier (UPS, USPS). Title of merchandise passes from shipper to carrier after it leaves our doors and to the customer on delivery. All parts should be thoroughly inspected upon arrival to ensure every parts is in good working order. We will do all we can to fix any problem that may happen. Upon carrier approval, re-shipments of product will then be carried out.

Online Prices
We try and keep our online prices and shipping quotes accurate, however there are times they might not be. In which case we do reserve the right to either negotiate a new, fair, price with you or cancel the order. Either way you will be notified of the discrepancy ASAP.

Product Application
Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold by Low Range Off-Road, LC are sold with intention for off road use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Low Range also strongly recommends that all products be installed by trained professionals only.

Legal
We are not affiliated with Suzuki, Geo, Chevrolet, Toyota, or any subsidiary or affiliate thereof. To our knowledge, this site and it's contents are not supported or endorsed by Suzuki, Geo, Chevrolet, or Toyota. All names, logos, slogans, etc., are properties of their respective owners. Trademarked names appear throughout this site. Rather than list the names and entities that own the trademarks or insert a trademark symbol with each mention of the trademarked name, the page owners state that it is using the names, logos, slogans, etc., only for editorial purposes and to the benefit of the trademark owner with no intention of infringing upon that trademark.

Bottom Line
YOU are the reason Low Range Off-Road, LC is in business. Without YOU, we would not be in business. Our staff will do whatever it takes to earn your trust, your business, and your referrals.